Friday, April 08, 2011

Fervet — a model for national development

"FERVET" is the first word of the Jamaica College (JC) motto — Fervet opus in campis. Translated, it means "Work is burning in the fields", and the JC alumni, in talking about the school will just say "Fervet". Indeed, over the past six years, work has certainly been burning in the fields, as the board, foundation, administration old boys and students have all been working to ensure that JC is number one. We have achieved that goal. JC today is number one for total development of the student.

There are some who will argue that JC cannot be number one when we are not the best academically. This is true. But does someone go to school for academics only, or is it necessary to leave secondary school as a well-rounded person -- good academics, sports, and discipline? I would bet most would want the latter for their children.

The just-concluded fiscal year has also seen a public sector company I chair, Jamaica Ultimate Tyre Company (JUTC2), triple our 2009/10 profits (unaudited financials). This in an economic decline from increased productivity.

Both these organisations, and in particular the Fervet story, can be used as models for national development. What makes both these cases even more rewarding is that they both emerged from the ashes.

In the case of JC, we emerged from being a school with a bad reputation to one where parents want to send their children. In the past year the achievements have been Champs, schoolboy football, under-14 and under-19 hockey, placed in the Robotics competition, won the English and Literary competition, significant academic improvement, and others too numerous to mention. At JUTC2 we recorded profits for the first time in 2009/10.

There is a lot Jamaica can learn from both cases, about what is essential for moving forward. Some of these include the following:

* Entire team rallied around common objectives. JC — at the start of the six-year period, the principal and the board agreed we were number one and the school of champions. A sign was erected, even in the early days, to this effect. At JUTC2 the common objectives from day one were profits and productivity. Is there a common objective for national development that all stakeholders have accepted?

* Each person's role was defined and they were charged with meeting certain deliverables and given the authority to do so. At JUTC2 the general manager was clearly told he was to deliver a profitable and productive organisation through a motivated workforce and he was given the authority to do so, with the only interference from the board being policy input and operational support where required. At JC the principal was clear about his role, and defined it himself. The board offered support, but he always had authority over operations. In the public sector there is still not a clear distinction between policy and operations.

* JC and the JUTC2 clearly defined strengths, weaknesses, opportunities and threats. Maybe not as textbook SWOT analysis, but these were clearly recognised and we built on our strengths and eliminated weaknesses, while taking advantage of opportunities and eliminating threats. In JC's case, we built on the school's tradition and history and utilised the support of the old boys. Indiscipline was curbed, and today, when you go to the school, the students address you in a very courteous manner. At JUTC we recognised that in our business the recessionary environment was an advantage, and that we could offer better support to JUTC. Has Jamaica maximised our areas of comparative advantage — tourism, coffee, sports, and agriculture -- or eliminated our areas of weaknesses or threats -- energy, crime, and indiscipline?

* Set goals with specific timelines. In both cases specific targets were set that all related to achieving the ultimate objectives, so that we created a road map to achieve the objective with specific milestones along the way, which were all measurable, which a specific individual had responsibility for. Is there any clear timetable with milestones to achieve Vision 2030, for example?

* The right persons were in the appropriate functions. At JC we have the appropriate skills in the principal, chairman, board, foundation, administration, sports administrators, old boys, and PTA. At JUTC2, a part of our change was to ensure that we had the right skills at the board, in management, and on the factory floor; and we also have a very supportive minister. In both cases, if someone was not capable of delivering, they were replaced.

* Technology played a vital role in improving efficiencies. Technology does not only mean computers are a new and more efficient way of doing things, because one could have a computer but be ineffective without the appropriate skills. At JC, we ensured the school management system, computer technology, and task management tools were all up to scratch and persons were appropriately trained. At JUTC2, we invested our capital in new and more efficient machinery, and ensured our workforce was properly trained in using it. In the public sector we see Tax Administration has improved by doing this, but there is still a general lack throughout. The RGD, for example, has good technology.

* Staff is appropriately rewarded for improved performance. In both cases there is a link between performance and reward, and the staff clearly recognises this link. This recognition of the link between reward and performance is important. I have seen organisations in which the incentive programme is very good but the problem is that there is no clear link between reward and performance, so that the incentive is perceived as a part of salary, whether they perform or not. Similarly, if someone is being punished, then we must be certain about the evidence before accusing them of being in violation, otherwise morale suffers.

* Every milestone is celebrated and the staff is applauded.

These are some of the major factors that have contributed to the success of both organisations, and which can serve as a model for our country's development. The first inhibitor to Jamaica's development is our divisiveness, and unless we unite on common objectives, then everything else is a non-starter. I can never understand why a country of 2.7 million persons, with so much potential, is so divided along political lines. Is this any different from apartheid, when people were discriminated against by skin colour? In Jamaica discrimination is based on ideology.

Strength of customer service

All this fuss about the Digicel-Claro deal, I think, is misguided energy, as it will not hurt LIME directly, and therefore I wonder why anyone would want to focus on resisting the merger. The fact is that Claro's closure is a benefit for LIME if the energy is placed on the right objective rather than on the merger. If we want true competition in the mobile market, then we must address number portability and cross-network charges.

This also reminds me of the importance of customer service. For example, even though others offer better rates, I remain with BNS, FGB, Digicel, and FLOW because of good customer service. At the first three, for example, I know persons in customer service and call or BBM them at any time of night if I have a problem. And that is the primary reason why I have remained with them despite more attractive rates being advertised. In the case of FLOW their service has been superior, although, of late, the way they implement increases is cause for concern, as if they are feeling like a monopoly.

76 comments:

Anonymous said...

I'm gone to convey my little brother, that he should also visit this blog on regular basis to get updated from latest information.

Feel free to visit my web-site: windows xp registry cleaner

Anonymous said...

Why visitors still use to read news papers when in this technological globe everything is accessible
on net?

Also visit my page ... diet plan to lose weight

Anonymous said...

This design is wicked! You obviously know how to keep a reader amused.
Between your wit and your videos, I was almost moved to start my own blog (well, almost.

..HaHa!) Excellent job. I really loved what you had to say, and more than
that, how you presented it. Too cool!

my blog post :: metabolic rate calculator

Anonymous said...

It's appropriate time to make some plans for the future and it is time to be happy. I've read this post and if I could I want to suggest you some interesting things
or tips. Maybe you could write next articles referring to
this article. I want to read more things about it!

my homepage - diet plans that work

Anonymous said...

Great article.

my web blog how much should i weigh for my height

Anonymous said...

Hiya! I know this is kinda off topic nevertheless I'd figured I'd
ask. Would you be interested in trading links or maybe guest authoring a blog
post or vice-versa? My blog discusses a lot of the same
subjects as yours and I believe we could greatly benefit from each other.
If you happen to be interested feel free to shoot me an email.

I look forward to hearing from you! Excellent blog by the way!


Look into my website waist hip ratio calculator

Anonymous said...

Good day! I know this is kinda off topic but I was wondering if you
knew where I could locate a captcha plugin for my comment
form? I'm using the same blog platform as yours and I'm having difficulty finding one?
Thanks a lot!

My web blog ... chapter 13 bankruptcy florida

Anonymous said...

This paragraph will assist the internet visitors for building up
new website or even a weblog from start to end.

Also visit my web page :: diet plans for women

Anonymous said...

Ηeу juѕt wanted to gіve уou a
quіck headѕ up. The text in youг ρost ѕeem
to bе runnіng off thе ѕcrееn in Safari.
I'm not sure if this is a formatting issue or something to do with browser compatibility but I thought I'd post to let you know.
The layout loоk great thоugh! Hope you
get the issuе fiхеd ѕoon. Many thankѕ

Hеre iѕ mу ωeb ѕitе bramka sms

Anonymous said...

Unquestіonably imagine that that you said.
Your favorіte justіfication aрpеared to be on the wеb the eаsіest factor to bе
mindful of. I sаy to you, Ι сertaіnlу get
annoyed whilst otheг folks thіnκ about
concerns that they plainlу ԁοn't recognise about. You controlled to hit the nail upon the top as smartly as outlined out the entire thing with no need side-effects , people can take a signal. Will likely be again to get more. Thanks

Here is my weblog; bramka sms

Anonymous said...

Fantаstic goοԁs frοm you, man.
I've understand your stuff previous to and you're just toο exсеllent.
I actuallу like what you've acquired here, certainly like what you're ѕtating and the
way іn whiсh уοu ѕау it.
You maκe it enjοyаble anԁ уou still caгe
fοr to κeeρ it wise. I cаnt waіt
to read fаг mοre frοm уou.

Thiѕ iѕ really а trеmеndouѕ
site.

Μy ωeb sіte: bramka sms play

Anonymous said...

Thankѕ fοг one's marvelous posting! I certainly enjoyed reading it, you are a great author. I will always bookmark your blog and will often come back later on. I want to encourage you continue your great writing, have a nice morning!

My web site ... bramka sms

Anonymous said...

I ԁo not еνen know the way I endеԁ up
rіght hеre, but I assumеd this put up used to bе great.
I do not recognize who you're however certainly you are going to a famous blogger in the event you aren't alrеady.

Cheеrs!

my blog pοѕt bramka sms play

Anonymous said...

Whеn Ӏ origіnally commented I clicked thе
"Notify me when new comments are added" checkbox and now each time a comment iѕ аԁded I get three е-mails with the same comment.
Iѕ therе any way you сan гemove people from that
service? Thanks!

Feel frеe to ѕurf tο my website; bramka sms play

Anonymous said...

Hi friends, how is everything, and what you want to say about this paragraph, in
my view its genuinely awesome for me.

my site: Raspberry ketone reviews

Anonymous said...

Link еxchange iѕ nothing еlѕe hοwever it is simply plаcіng the other person's blog link on your page at suitable place and other person will also do similar in favor of you.

Here is my page bramka sms

Anonymous said...

Aweѕomе! Ιts actually awеsome paragraph, ӏ haνe got much clear іdea on
the topic of from thіs article.

Rеνiew mу wеbpage :: bramka sms 2000 plus

Anonymous said...

When someone writes an paragraph he/she maintains the thought of a user in
his/her mind that how a user can know it. So that's why this article is outstdanding. Thanks!

My weblog ... best appliance repair Houston

Anonymous said...

It is the best time to make some plans for the future
and it is time to be happy. I've read this post and if I could I wish to suggest you some interesting things or tips. Perhaps you can write next articles referring to this article. I desire to read even more things about it!

my homepage: affordable appliance repair Houston

Anonymous said...

What's up, this weekend is fastidious for me, since this occasion i am reading this wonderful educational paragraph here at my residence.

Look into my web-site: waist to height ratio calculator

Anonymous said...

My family members every time say that I am killing my time
here at web, but I know I am getting knowledge all the time
by reading such pleasant content.

Here is my web-site ... hip to waist ratio calculator

Anonymous said...

Wonderful blog! I found it while surfing around on Yahoo News.
Do you have any suggestions on how to get listed in Yahoo News?
I've been trying for a while but I never seem to get there! Thanks

Here is my weblog moved here

Anonymous said...

Hi there, I found your blog by means of Google whilst looking for a similar matter,
your site got here up, it seems to be great. I have bookmarked it in my google bookmarks.


Hi there, just become alert to your weblog through
Google, and located that it is really informative. I'm gonna watch out for brussels. I'll appreciate in case you proceed
this in future. Numerous other people will likely be benefited out of your writing.
Cheers!

my weblog ... healthcare marketing

Anonymous said...

Hi! Someone in my Facebook group shared this
site with us so I came to check it out. I'm definitely enjoying the information. I'm book-marking
and will be tweeting this to my followers! Great blog and
superb design.

Here is my page internet marketing consultant dallas

Anonymous said...

I love reading a post that can make men and women think.
Also, many thanks for allowing for me to comment!


my homepage: Green Coffee Diet

Anonymous said...

I read this article fully concerning the resemblance
of most recent and preceding technologies, it's awesome article.

Also visit my blog post :: diets that work Fast for women

Anonymous said...

Hello there! This blog post could not be written any better!
Reading through this article reminds me of my previous roommate!
He continually kept talking about this. I most certainly will send this article to him.

Pretty sure he'll have a great read. Thank you for sharing!

Feel free to surf to my web-site :: diets that work fast

Anonymous said...

I'm gone to say to my little brother, that he should also pay a quick visit this web site on regular basis to obtain updated from most recent news update.

Feel free to visit my site how to lose weight fast

Anonymous said...

This is very interesting, You are a very skilled blogger.
I have joined your rss feed and look forward to seeking more of your magnificent post.
Also, I have shared your web site in my social networks!


My weblog ... mens watch brands

Anonymous said...

Hello there, I think your website may be having internet browser compatibility issues.
Whenever I look at your website in Safari, it looks fine however, if opening in IE, it has
some overlapping issues. I simply wanted to provide you with a quick heads
up! Besides that, excellent website!

my weblog - yellow pages ad for appliance repair Odessa Florida

Anonymous said...

This post provides clear idea for the new viewers of
blogging, that in fact how to do blogging and site-building.



Feel free to surf to my web blog ... top rated appliance repair Dunedin FL

Anonymous said...

Wonderful goods from you, man. I have understand your stuff previous to and you
are just extremely excellent. I really like what you've acquired here, certainly like what you're stating
and the way in which you say it. You make it enjoyable and you
still care for to keep it sensible. I can not wait to read much
more from you. This is actually a great web site.

my web site :: best appliance repair Safety Harbor FL arround

Anonymous said...

My sis instructed me about your web site and how great it is.
She’s right, I'm really impressed with the writing and slick design. It seems to me you’re just scratching the surface by way of what you can accomplish, but you’re off to a fantastic start!

My weblog - how to increase chances of getting pregnant

Anonymous said...

I don't even know how I ended up here, but I thought this post was great. I don't know
who you are but certainly you're going to a famous blogger if you are not already ;) Cheers!

my weblog :: online degree college distance learning

Anonymous said...

Pretty nice post. I simply stumbled upon your blog and wanted to mention that I have really enjoyed browsing your blog posts.
After all I will be subscribing to your feed and I hope
you write again very soon!

Look into my web site; Bench Craft Company advertising jobs in charlotte nc

Anonymous said...

Hi there! This blog post could not be written any better!
Reading through this post reminds me of my previous roommate!
He constantly kept preaching about this.
I will send this information to him. Fairly certain he's going to have a great read. I appreciate you for sharing!


http://mcculloch.ciber.ulpgc.es/wiki/index.php/Usuario:BlancaG06

my site: raspberry ketone review

Anonymous said...

Pretty nice post. I just stumbled upon your blog and wanted to say that I've really enjoyed surfing around your blog posts. After all I will be subscribing to your feed and I hope you write again very soon!

Feel free to surf to my webpage: refrigerator repair Wesley Chapel

Unknown said...

It's almost impossible to find knowledgeable people about this topic, but you sound like you know what you’re talkіng about!
Thanks
You are welcome to my blog:
Appliance repair Houston

raybanoutlet001 said...

ugg boots
skechers shoes
ugg boots
nike free run
nike shoes
supra sneakers
nike air max 90
ugg boots
nike factory outlet
ugg boots
2017.7.26

Bushra shaikh said...

I really loved reading your blog. It was very well authored and easy to undertand. Unlike additional blogs I have read which are really not tht good. I also found your posts very interesting. In fact after reading, I had to go show it to my friend and he ejoyed it as well!
denver website design

Unknown said...

vans shoes
nike mercurial
jordan 13
hogan outlet online
nike air force 1 high
falcons jersey
nike air zoom structure 19
cheap jordans
harden shoes
true religion outlet

Taj Nin Niha said...

Hi Administrator,
Thanks for nice posting. This is very informative and useful for me.I enjoyed to reading your blog. please keep it up.

well, this is my site flyer maker

you may visit and can share your opinion with us.

Unknown said...

Fantаstic post thanks for sharing
bifold door in Harrow
bifold door in Wembley
Composite Door in Harrow
Composite Door in Wemblley
Interal Blinds in Harrow
Interal Blinds in Wembley


Glorified Body Helpers said...

Houston Apartment Movers

Glorified Body Helpers
FRIENDLY. SAFE. RELIABLE

We Believe That Helping Others Makes The World A Better Place
HOUSTON'S LOCAL AFFORDABLE MOVERS

Glorified Body Helpers

Can Help You…

Load/unload your moving van, trailer or U-Box container.

You rent the equipment-we provide the labor all at an affordable price.

Pack/unpack your moving boxes

Rearrange furniture

Help clean and remove junk

Pickup and deliver donations to your preferred donation center

ramakrishna said...

Hi Dennis Chung,
Fervet — a model for national development post was nice.
Thanks for sharing this excellent information. I really like this post.
website designing services in uk

5689 said...

zzzzz2018.8.4
longchamp outlet
nike factory outlet
polo ralph lauren outlet
nike air max 95 ultra
football pas cher
nhl jerseys
pandora charms
nike chaussure femme
coach outlet online
ugg boots clearance

Unknown said...

I love reading a post and your blog is very well. But Essential oils really have many uses! I too started using them basically for aromatherapy. Eventually, they became part of my skin and beauty care. but my product relevant to your post so essential oils is for complete Hair and Skin Care check my site for Essential Oil in Pakistan

3nod maka said...
This comment has been removed by the author.
3nod maka said...

اعتمدنا في شركة شركة تنظيف خزانات بمكة علي اساليب فعالة في نظافة مياه الخزان من الفيروسات و الجراثيم كما ان تنظيف بالبخار بمكة قدمت افضل اسلوب في نظافة المفروشات حيث الاستعانة بالمواد الفعالة في ازالة البقع و الدهون لذا نظافة بمكة تجدوها بوجود افضل فريق من العمالة و المتخصصين كما ان جلي رخام بمكة تكون بوجود احدث و افضل الانواع من المبيدات الحشرية لذا ايضا حققنا التميز و الخدمة الفعالة من خلال ابادة حشرات بمكة كل هذا و اكثر جعلنا الافضل

Planet Harmony said...

🅸🆅🅾🆁🆈. 🅵🅾🆄🅽🅳 🅼🆈🆂🅴🅻🅵 🆂🆃🅰🆁🅸🅽🅶 🅰🆃 🅸🆃 🅵🅾🆁 🅼🅸🅽🆄🆃🅴🆂,I ADORE GOD

quotes4home said...


Online shopping in Pakistan is being delighted by ishop.global for original brands as there is no other name reliable We have the huge range of products for you to shop online from USA to Pakistan All genuine brand smartphones, appliances, fashion clothing and apparel, games, laptops and much more along fastest delivery across Pakistan https://ishop.global/

amazon online shopping in pakistan
amazon pakistan

hollywoodmovies said...


Shop from any USA online stores and Ship to your Doorstep anywhere in the world. Package Forwarding from USA. We provide Free USA Address so you can shop from USA and Ship Internationally.

shop and ship
myus
viabox

staf join said...

I appreciate this informative article for the student who seeking help in the essay writing. We also provide the same there you may have the best online essay writing services with the largest database of writers.

sam Patrick said...

Supercar and Luxury Car Hire at its best, we offer the most luxurious fleet in the UK, to enquire please visit https://www.smartcityprestige.com/
We cover all occasions and have a nationwide UK service.
Mercedes V Class Chauffeur

Escorts in Karachi said...

Meet the best Pakistan Escorts in Karachi

If you are a traveler to Karachi or if you are living in Karachi, you will come across the need to meet the best Karachi escorts. Prostitution is banned in Pakistan. Therefore, locating escorts in Karachi will not be an easy thing to do. However, you don’t need to worry about anything as we are here to help you.

Indian Academy Dubai said...

This is a great inspiring article. I am pretty much pleased with your good work. Please share good post on Dubai Indian School also Keep it up. Keep blogging. Looking to reading your next post.

Josef said...

We offer electric car conversion services to our customers, mobile car mechanic, maintenance and mot services.
Smart Servicing Centre is a platform where car owners can book any type of car repair or oil service, we offer free collection and delivery with our service

Click mechanic
audi car repair

Unknown said...

dbill ptcl
ptcl.com.pk
ptcl bill check online

safebuy.org.uk said...

Thaks for sharing

Lucia Stone said...

Thanks for sharing your info and landscape image. I truly appreciate your efforts and I will be waiting for your next post thank you once again. Read more: background removal service

Shariful said...

An EPD (Environmental Product Declaration) is an independently verified and registered document that communicates transparent and comparable information about the life-cycle environmental impact of products. LCA

fatima said...

Seo experts Islamabad Pakistan
Seo services Islamabad Pakistan

Mobile apps development Islamabad Pakistan

Website development Islamabad Pakistan

Digital marketing Islamabad Pakistan

fatima said...

Customs Clearance agent Felixstowe
Generator in Islamabad
Drug treatment center Islamabad rawalpindi

Online Quran Tutors
Learn Quran Online
Caramel
Gases and ammonia gases world wide

Obesity Surgeon Isalamabad / Rawalpindi

fatima said...

Generator in Islamabad
Cctv cameras Islamabad
HVAC & VRF Central Cooling Systems Islamabad Rawalpindi Lahore Karachi
Gree Acson Diakin Cieling Cassettes Islamabad Rawalpindi Lahore Karachi

fatima said...

Learn Quran Online
Online Quran Classes
Online Quran Reading
Online Quran Teaching
Online Quran Tutors

Hawt rajpoot said...

Trusted Offshore Hosting By www.offshorededi.com, 100% DMCA Ignored Hosting.

Offshore hosting said...

Cheap Offshore VPS

CosmeticWorld said...

I am a Beauty Blogger I loves to Read and writes about Beauty and haircare products.for more beauty products please go Through.Matrix Hair Products Review

Anonymous said...

https://newsfire1.blogspot.com/
https://studiopress.community/users/juliarichard512/
https://juliarichard512.livejournal.com/profile
https://www.dell.com/community/Inspiron/dell-technology/m-p/7715572#M99031
https://juliarichard.dreamwidth.org/profile
https://about.me/juliarichard/edit/emailsignature
https://www.instructables.com/member/juliarichard512/?cb=1602756576
https://www.deviantart.com/juliarichard512

Anonymous said...

bbc world news
biggest bbc in the world
worlds biggest bbc
bbc world news
biggest bbc in the world
worlds biggest bbc
bbc world news
biggest bbc in the world

chik cchaa said...

you would not really want to deal with those rip-off travel agents”
webcare360

jimu jee said...

Many blogs like this cover subjects that just aren’t covered by magazines.
offshoreservers.net

yanmaneee said...

bape outlet
supreme hoodie
jordan shoes
yeezy supply
yeezy
jordan shoes
kd13
bape clothing
golden goose
adidas yeezy

Jordan said...

Thanks for sharing amazing post

newstowns.com

Unknown said...

u7b66r3r00 j4i06a6p94 x2g37y2e47 g4g85r1p97 y9l55m7z15 b5z44x4h24

Hamza said...

Gratitude for sharing
TECHMOBILES