Friday, April 08, 2011

Fervet — a model for national development

"FERVET" is the first word of the Jamaica College (JC) motto — Fervet opus in campis. Translated, it means "Work is burning in the fields", and the JC alumni, in talking about the school will just say "Fervet". Indeed, over the past six years, work has certainly been burning in the fields, as the board, foundation, administration old boys and students have all been working to ensure that JC is number one. We have achieved that goal. JC today is number one for total development of the student.

There are some who will argue that JC cannot be number one when we are not the best academically. This is true. But does someone go to school for academics only, or is it necessary to leave secondary school as a well-rounded person -- good academics, sports, and discipline? I would bet most would want the latter for their children.

The just-concluded fiscal year has also seen a public sector company I chair, Jamaica Ultimate Tyre Company (JUTC2), triple our 2009/10 profits (unaudited financials). This in an economic decline from increased productivity.

Both these organisations, and in particular the Fervet story, can be used as models for national development. What makes both these cases even more rewarding is that they both emerged from the ashes.

In the case of JC, we emerged from being a school with a bad reputation to one where parents want to send their children. In the past year the achievements have been Champs, schoolboy football, under-14 and under-19 hockey, placed in the Robotics competition, won the English and Literary competition, significant academic improvement, and others too numerous to mention. At JUTC2 we recorded profits for the first time in 2009/10.

There is a lot Jamaica can learn from both cases, about what is essential for moving forward. Some of these include the following:

* Entire team rallied around common objectives. JC — at the start of the six-year period, the principal and the board agreed we were number one and the school of champions. A sign was erected, even in the early days, to this effect. At JUTC2 the common objectives from day one were profits and productivity. Is there a common objective for national development that all stakeholders have accepted?

* Each person's role was defined and they were charged with meeting certain deliverables and given the authority to do so. At JUTC2 the general manager was clearly told he was to deliver a profitable and productive organisation through a motivated workforce and he was given the authority to do so, with the only interference from the board being policy input and operational support where required. At JC the principal was clear about his role, and defined it himself. The board offered support, but he always had authority over operations. In the public sector there is still not a clear distinction between policy and operations.

* JC and the JUTC2 clearly defined strengths, weaknesses, opportunities and threats. Maybe not as textbook SWOT analysis, but these were clearly recognised and we built on our strengths and eliminated weaknesses, while taking advantage of opportunities and eliminating threats. In JC's case, we built on the school's tradition and history and utilised the support of the old boys. Indiscipline was curbed, and today, when you go to the school, the students address you in a very courteous manner. At JUTC we recognised that in our business the recessionary environment was an advantage, and that we could offer better support to JUTC. Has Jamaica maximised our areas of comparative advantage — tourism, coffee, sports, and agriculture -- or eliminated our areas of weaknesses or threats -- energy, crime, and indiscipline?

* Set goals with specific timelines. In both cases specific targets were set that all related to achieving the ultimate objectives, so that we created a road map to achieve the objective with specific milestones along the way, which were all measurable, which a specific individual had responsibility for. Is there any clear timetable with milestones to achieve Vision 2030, for example?

* The right persons were in the appropriate functions. At JC we have the appropriate skills in the principal, chairman, board, foundation, administration, sports administrators, old boys, and PTA. At JUTC2, a part of our change was to ensure that we had the right skills at the board, in management, and on the factory floor; and we also have a very supportive minister. In both cases, if someone was not capable of delivering, they were replaced.

* Technology played a vital role in improving efficiencies. Technology does not only mean computers are a new and more efficient way of doing things, because one could have a computer but be ineffective without the appropriate skills. At JC, we ensured the school management system, computer technology, and task management tools were all up to scratch and persons were appropriately trained. At JUTC2, we invested our capital in new and more efficient machinery, and ensured our workforce was properly trained in using it. In the public sector we see Tax Administration has improved by doing this, but there is still a general lack throughout. The RGD, for example, has good technology.

* Staff is appropriately rewarded for improved performance. In both cases there is a link between performance and reward, and the staff clearly recognises this link. This recognition of the link between reward and performance is important. I have seen organisations in which the incentive programme is very good but the problem is that there is no clear link between reward and performance, so that the incentive is perceived as a part of salary, whether they perform or not. Similarly, if someone is being punished, then we must be certain about the evidence before accusing them of being in violation, otherwise morale suffers.

* Every milestone is celebrated and the staff is applauded.

These are some of the major factors that have contributed to the success of both organisations, and which can serve as a model for our country's development. The first inhibitor to Jamaica's development is our divisiveness, and unless we unite on common objectives, then everything else is a non-starter. I can never understand why a country of 2.7 million persons, with so much potential, is so divided along political lines. Is this any different from apartheid, when people were discriminated against by skin colour? In Jamaica discrimination is based on ideology.

Strength of customer service

All this fuss about the Digicel-Claro deal, I think, is misguided energy, as it will not hurt LIME directly, and therefore I wonder why anyone would want to focus on resisting the merger. The fact is that Claro's closure is a benefit for LIME if the energy is placed on the right objective rather than on the merger. If we want true competition in the mobile market, then we must address number portability and cross-network charges.

This also reminds me of the importance of customer service. For example, even though others offer better rates, I remain with BNS, FGB, Digicel, and FLOW because of good customer service. At the first three, for example, I know persons in customer service and call or BBM them at any time of night if I have a problem. And that is the primary reason why I have remained with them despite more attractive rates being advertised. In the case of FLOW their service has been superior, although, of late, the way they implement increases is cause for concern, as if they are feeling like a monopoly.

44 comments:

Anonymous said...

I'm gone to convey my little brother, that he should also visit this blog on regular basis to get updated from latest information.

Feel free to visit my web-site: windows xp registry cleaner

Anonymous said...

Why visitors still use to read news papers when in this technological globe everything is accessible
on net?

Also visit my page ... diet plan to lose weight

Anonymous said...

This design is wicked! You obviously know how to keep a reader amused.
Between your wit and your videos, I was almost moved to start my own blog (well, almost.

..HaHa!) Excellent job. I really loved what you had to say, and more than
that, how you presented it. Too cool!

my blog post :: metabolic rate calculator

Anonymous said...

It's appropriate time to make some plans for the future and it is time to be happy. I've read this post and if I could I want to suggest you some interesting things
or tips. Maybe you could write next articles referring to
this article. I want to read more things about it!

my homepage - diet plans that work

Anonymous said...

Great article.

my web blog how much should i weigh for my height

Anonymous said...

Hiya! I know this is kinda off topic nevertheless I'd figured I'd
ask. Would you be interested in trading links or maybe guest authoring a blog
post or vice-versa? My blog discusses a lot of the same
subjects as yours and I believe we could greatly benefit from each other.
If you happen to be interested feel free to shoot me an email.

I look forward to hearing from you! Excellent blog by the way!


Look into my website waist hip ratio calculator

Anonymous said...

Good day! I know this is kinda off topic but I was wondering if you
knew where I could locate a captcha plugin for my comment
form? I'm using the same blog platform as yours and I'm having difficulty finding one?
Thanks a lot!

My web blog ... chapter 13 bankruptcy florida

Anonymous said...

This paragraph will assist the internet visitors for building up
new website or even a weblog from start to end.

Also visit my web page :: diet plans for women

Anonymous said...

Ηeу juѕt wanted to gіve уou a
quіck headѕ up. The text in youг ρost ѕeem
to bе runnіng off thе ѕcrееn in Safari.
I'm not sure if this is a formatting issue or something to do with browser compatibility but I thought I'd post to let you know.
The layout loоk great thоugh! Hope you
get the issuе fiхеd ѕoon. Many thankѕ

Hеre iѕ mу ωeb ѕitе bramka sms

Anonymous said...

Unquestіonably imagine that that you said.
Your favorіte justіfication aрpеared to be on the wеb the eаsіest factor to bе
mindful of. I sаy to you, Ι сertaіnlу get
annoyed whilst otheг folks thіnκ about
concerns that they plainlу ԁοn't recognise about. You controlled to hit the nail upon the top as smartly as outlined out the entire thing with no need side-effects , people can take a signal. Will likely be again to get more. Thanks

Here is my weblog; bramka sms

Anonymous said...

Fantаstic goοԁs frοm you, man.
I've understand your stuff previous to and you're just toο exсеllent.
I actuallу like what you've acquired here, certainly like what you're ѕtating and the
way іn whiсh уοu ѕау it.
You maκe it enjοyаble anԁ уou still caгe
fοr to κeeρ it wise. I cаnt waіt
to read fаг mοre frοm уou.

Thiѕ iѕ really а trеmеndouѕ
site.

Μy ωeb sіte: bramka sms play

Anonymous said...

Thankѕ fοг one's marvelous posting! I certainly enjoyed reading it, you are a great author. I will always bookmark your blog and will often come back later on. I want to encourage you continue your great writing, have a nice morning!

My web site ... bramka sms

Anonymous said...

I ԁo not еνen know the way I endеԁ up
rіght hеre, but I assumеd this put up used to bе great.
I do not recognize who you're however certainly you are going to a famous blogger in the event you aren't alrеady.

Cheеrs!

my blog pοѕt bramka sms play

Anonymous said...

Whеn Ӏ origіnally commented I clicked thе
"Notify me when new comments are added" checkbox and now each time a comment iѕ аԁded I get three е-mails with the same comment.
Iѕ therе any way you сan гemove people from that
service? Thanks!

Feel frеe to ѕurf tο my website; bramka sms play

Anonymous said...

Hi friends, how is everything, and what you want to say about this paragraph, in
my view its genuinely awesome for me.

my site: Raspberry ketone reviews

Anonymous said...

Link еxchange iѕ nothing еlѕe hοwever it is simply plаcіng the other person's blog link on your page at suitable place and other person will also do similar in favor of you.

Here is my page bramka sms

Anonymous said...

Aweѕomе! Ιts actually awеsome paragraph, ӏ haνe got much clear іdea on
the topic of from thіs article.

Rеνiew mу wеbpage :: bramka sms 2000 plus

Anonymous said...

When someone writes an paragraph he/she maintains the thought of a user in
his/her mind that how a user can know it. So that's why this article is outstdanding. Thanks!

My weblog ... best appliance repair Houston

Anonymous said...

It is the best time to make some plans for the future
and it is time to be happy. I've read this post and if I could I wish to suggest you some interesting things or tips. Perhaps you can write next articles referring to this article. I desire to read even more things about it!

my homepage: affordable appliance repair Houston

Anonymous said...

What's up, this weekend is fastidious for me, since this occasion i am reading this wonderful educational paragraph here at my residence.

Look into my web-site: waist to height ratio calculator

Anonymous said...

My family members every time say that I am killing my time
here at web, but I know I am getting knowledge all the time
by reading such pleasant content.

Here is my web-site ... hip to waist ratio calculator

Anonymous said...

Wonderful blog! I found it while surfing around on Yahoo News.
Do you have any suggestions on how to get listed in Yahoo News?
I've been trying for a while but I never seem to get there! Thanks

Here is my weblog moved here

Anonymous said...

Hi there, I found your blog by means of Google whilst looking for a similar matter,
your site got here up, it seems to be great. I have bookmarked it in my google bookmarks.


Hi there, just become alert to your weblog through
Google, and located that it is really informative. I'm gonna watch out for brussels. I'll appreciate in case you proceed
this in future. Numerous other people will likely be benefited out of your writing.
Cheers!

my weblog ... healthcare marketing

Anonymous said...

Hi! Someone in my Facebook group shared this
site with us so I came to check it out. I'm definitely enjoying the information. I'm book-marking
and will be tweeting this to my followers! Great blog and
superb design.

Here is my page internet marketing consultant dallas

Anonymous said...

I love reading a post that can make men and women think.
Also, many thanks for allowing for me to comment!


my homepage: Green Coffee Diet

Anonymous said...

I read this article fully concerning the resemblance
of most recent and preceding technologies, it's awesome article.

Also visit my blog post :: diets that work Fast for women

Anonymous said...

Hello there! This blog post could not be written any better!
Reading through this article reminds me of my previous roommate!
He continually kept talking about this. I most certainly will send this article to him.

Pretty sure he'll have a great read. Thank you for sharing!

Feel free to surf to my web-site :: diets that work fast

Anonymous said...

I'm gone to say to my little brother, that he should also pay a quick visit this web site on regular basis to obtain updated from most recent news update.

Feel free to visit my site how to lose weight fast

Anonymous said...

This is very interesting, You are a very skilled blogger.
I have joined your rss feed and look forward to seeking more of your magnificent post.
Also, I have shared your web site in my social networks!


My weblog ... mens watch brands

Anonymous said...

Hello there, I think your website may be having internet browser compatibility issues.
Whenever I look at your website in Safari, it looks fine however, if opening in IE, it has
some overlapping issues. I simply wanted to provide you with a quick heads
up! Besides that, excellent website!

my weblog - yellow pages ad for appliance repair Odessa Florida

Anonymous said...

This post provides clear idea for the new viewers of
blogging, that in fact how to do blogging and site-building.



Feel free to surf to my web blog ... top rated appliance repair Dunedin FL

Anonymous said...

Wonderful goods from you, man. I have understand your stuff previous to and you
are just extremely excellent. I really like what you've acquired here, certainly like what you're stating
and the way in which you say it. You make it enjoyable and you
still care for to keep it sensible. I can not wait to read much
more from you. This is actually a great web site.

my web site :: best appliance repair Safety Harbor FL arround

Anonymous said...

My sis instructed me about your web site and how great it is.
She’s right, I'm really impressed with the writing and slick design. It seems to me you’re just scratching the surface by way of what you can accomplish, but you’re off to a fantastic start!

My weblog - how to increase chances of getting pregnant

Anonymous said...

I don't even know how I ended up here, but I thought this post was great. I don't know
who you are but certainly you're going to a famous blogger if you are not already ;) Cheers!

my weblog :: online degree college distance learning

Anonymous said...

Pretty nice post. I simply stumbled upon your blog and wanted to mention that I have really enjoyed browsing your blog posts.
After all I will be subscribing to your feed and I hope
you write again very soon!

Look into my web site; Bench Craft Company advertising jobs in charlotte nc

Anonymous said...

Hi there! This blog post could not be written any better!
Reading through this post reminds me of my previous roommate!
He constantly kept preaching about this.
I will send this information to him. Fairly certain he's going to have a great read. I appreciate you for sharing!


http://mcculloch.ciber.ulpgc.es/wiki/index.php/Usuario:BlancaG06

my site: raspberry ketone review

Anonymous said...

Pretty nice post. I just stumbled upon your blog and wanted to say that I've really enjoyed surfing around your blog posts. After all I will be subscribing to your feed and I hope you write again very soon!

Feel free to surf to my webpage: refrigerator repair Wesley Chapel

John Sherman said...

It's almost impossible to find knowledgeable people about this topic, but you sound like you know what you’re talkіng about!
Thanks
You are welcome to my blog:
Appliance repair Houston

柯云 said...

2016-06-16keyun
cheap rolex watches
supra shoes
louis vuitton outlet stores
hollister clothing
coach outlet online
louis vuitton outlet
coach outlet
nike air max uk
louis vuitton purses
adidas yeezy
oakley outlet
ray ban sunglasses wholesale
louis vuitton outlet stores
nfl jerseys
cheap louis vuitton handbags
louis vuitton outlet
oakley canada
gucci handbags
ralph lauren
kobe shoes 11
coach outlet online
nike store uk
michael kors outlet
cheap toms shoes
michael kors handbags
hollister shirts
coach factory outlet
ralph lauren
michael kors outlet
jordan 3 retro
asics shoes for women
nike trainers men
coach outlet online
nfl jerseys wholesale
michael kors bags
cheap ray ban sunglasses
jordans for sale
kate spade outlet
nike roshe shoes

sas said...

شركة تنظيف بالقصيم
شركة تنظيف منازل بالقصيم
شركة تنظيف خزانات بالقصيم
شركة تنظيف مجالس بالقصيم
شركة تنظيف ببريدة
شركة تنظيف منازل ببريدة
شركة تنظيف بالرس

Mary P Lomas said...

Thanks for sharing your great post. I’m starting with the most obvious idea. However, it’s actually one that’s sorely lacking

on many web design blogs. Advise people on the different styles, graphics, structures and

functions a website can have. People want to be inspired and guided through the

possibilities that exist. They also want to know you really do understand the many

complexities of designing a website.

raybanoutlet001 said...

ugg boots
skechers shoes
ugg boots
nike free run
nike shoes
supra sneakers
nike air max 90
ugg boots
nike factory outlet
ugg boots
2017.7.26

asim seo said...

I really loved reading your blog. It was very well authored and easy to undertand. Unlike additional blogs I have read which are really not tht good. I also found your posts very interesting. In fact after reading, I had to go show it to my friend and he ejoyed it as well!
denver website design

aaa kitty20101122 said...

adidas store
longchamp outlet
timberland outlet
nike air force 1
kobe bryant shoes
roshe shoes
nike air force 1
adidas nmd
authentic jordans
true religion jeans